Case Studies · Enterprise Platform
Featured Projects
Real-world solutions delivering business value.
Devolent Product
now-cli: Agent-Driven Development on the ServiceNow AI Platform
Creator, Maintainernow-cli makes the ServiceNow AI Platform something a coding agent can work on directly. Built from scratch in Go, it gives Claude Code, Cursor, Codex or any other agent a local-first source tree of your applications: records are checked out as files, edited, and pushed back with conflict detection so nothing on the instance is silently overwritten. Agent Skills distilled from years of ServiceNow development teach the agent the platform's conventions and pitfalls, and you choose which model does the work. Flow Designer comes under version control: a flow is checked out as one JSON file with its trigger, steps, variables, subflows, parallel branches and error handling, edited, previewed as a plan, applied and published from the terminal, with run history and execution reporting a command away. Service Catalog items, variables and record producers are created and test-ordered end to end, any table can be described, queried and written, and update sets and application scope are part of the workflow. OAuth 2.0 with MFA and OS-keyring secrets keep credentials out of the repo. A Neovim plugin is still available for hands-on editing.
Flow Designer as code: checkout, plan, apply, publish
Works with any coding agent and any AI model
4 Agent Skills: scripting, flows, catalog, schema
Conflict-safe sync between files and instance
Agentic DevelopmentAgent SkillsGoFlow DesignerService CatalogTable APIOAuth 2.0 / MFASQLite
Devolent Product
Blippstation: Badge-Scan Station on a Raspberry Pi
Creator, MaintainerA single Rust binary that turns a Raspberry Pi and an off-the-shelf RFID reader into a badge-scan station for walk-up support desks. The daemon takes exclusive hold of the reader, decodes each tap into a card ID and posts it to any HTTP endpoint with OAuth 2.0 client credentials, feeding the support console's real-time queue. A token-gated browser console on the Pi handles reader detection, test scans and installing the unprivileged systemd service, and a companion flasher for Windows, macOS and Linux writes a ready-to-boot SD card with Wi-Fi, SSH keys and the daemon preprovisioned, so anyone on the team can stand up a new station without help. Released through apps.devolent.com.
Zero-touch station provisioning
Installers for Windows, macOS and Linux
RustRaspberry PiRFID / NFCOAuth 2.0systemdTauricloud-init
Network Solution Provider
Walk-Up IT Support Console with Real-Time Badge Queue
Solution Architect, Lead DeveloperBuilt a walk-up IT support console as a custom ServiceNow application. Badge taps from Blippstation stations at the desk enter through a secured REST API and reach the agent's queue in real time over the platform message bus, no polling. Selecting a visitor loads their profile, CMDB devices, recent tickets across several task tables and earlier interactions with full work-note history, so the agent can log the walk-up, open a linked incident or attach the visit to an existing ticket from one screen. Version 2 was a complete redesign: it introduced the live queue in place of a typed user-ID lookup and added per-agent preferences and a dark theme.
Custom Scoped ApplicationsScripted REST APIsOAuth 2.0Real-time Messaging (AMB)GlideAjaxCMDBVanilla JavaScript
Network Solution Provider
Active Directory Integration & Access Automation
Solution Architect, Lead DeveloperDesigned and built a comprehensive integration connecting ServiceNow with on-premise Active Directory to fully automate access request workflows. The solution handles complex multi-system authorization using Software Models and hierarchical group structures, with a custom REST API secured via OAuth and IP restrictions. The on-premise PowerShell automation includes intelligent rollback functionality that ensures atomic operations.
~2 day → 1-10 min Lead time reduction
2,000+ Users globally supported
20+ systems onboarded
ServiceNow Custom AppsScripted REST APIsOAuth 2.0PowerShellActive DirectoryAtomic Transactions
Network Solution Provider
Hybrid SSO Solution for Entra ID
Solution Architect, DeveloperSolved a complex authentication challenge by customizing SAML validation to support both regular employees and guest users through a single Entra ID SSO configuration. Guest users present non-standard NameID attributes in SAML responses; the solution intelligently detects guest status and validates against alternative attributes, allowing IT to manage external users through modern IAM features.
100% Unified through Entra ID
Entra ID (Azure AD)SAML 2.0Custom AuthenticationOAuth 2.0 / OIDCIdentity Management
Network Solution Provider
JetBrains IDE Services on Kubernetes
Platform Engineer, ArchitectDeployed JetBrains IDE Services to a managed Kubernetes environment using Helm charts and GitOps workflows with Flux. Configured multi-cluster architecture enabling 500+ developers to access cloud-based development environments. Demonstrates expertise in bridging traditional enterprise tools with modern cloud-native infrastructure.
500+ Developers enabled
3 clusters Multi-environment setup
KubernetesHelmFlux GitOpsJetBrains GatewayMulti-tenant Architecture
Network Solution Provider
Device Audit & Inventory Management
Solution Architect, DeveloperCreated a global device inventory system as a custom ServiceNow application. Designed an intuitive survey-based verification process with custom portal widgets, automated reminder system with manager escalation, and region-based rollout capabilities.
Custom Scoped ApplicationsSurvey FrameworkPortal WidgetsAutomated Workflows
Multi-national Telecom Operator
Unified Multi-National B2B API
Solution Architect, Lead DeveloperArchitected and built a unified API platform with 15+ resources enabling multi-national B2B customers to manage products. Designed with custom scoped applications for modularity, created reusable frameworks for input validation, error handling, and response formatting.
ServiceNow CSMREST API DesignAutomated TestingScoped Applications
