Case Studies · Enterprise Platform

Featured Projects

Real-world solutions delivering business value.

Devolent Product

now-cli: Modern ServiceNow Development Tool

Creator, Maintainer

Built from scratch in Go, now-cli is a CLI that revolutionizes ServiceNow development by enabling local-first workflows. Together with Agent Skills based on years of development experience, the tool unlocks the full potential of an AI-driven workflow where you choose which AI models to use. Features include OAuth authentication with MFA support, SQLite-based caching, intelligent conflict detection, and seamless integration with modern editors such as VS Code, Cursor, Neovim, and more.

Enables AI-driven development workflows
MFA & OAuth 2.0 support
Agent SkillsAIGoOAuth 2.0 / MFASQLiteServiceNow APICLI Architecture

Network Solution Provider

Active Directory Integration & Access Automation

Solution Architect, Lead Developer

Designed and built a comprehensive integration connecting ServiceNow with on-premise Active Directory to fully automate access request workflows. The solution handles complex multi-system authorization using Software Models and hierarchical group structures, with a custom REST API secured via OAuth and IP restrictions. The on-premise PowerShell automation includes intelligent rollback functionality that ensures atomic operations.

~2 day → 1-10 min Lead time reduction
2,000+ Users globally supported
7 systems currently integrated
ServiceNow Custom AppsScripted REST APIsOAuth 2.0PowerShellActive DirectoryAtomic Transactions

Network Solution Provider

Hybrid SSO Solution for Entra ID

Solution Architect, Developer

Solved a complex authentication challenge by customizing SAML validation to support both regular employees and guest users through a single Entra ID SSO configuration. Guest users present non-standard NameID attributes in SAML responses; the solution intelligently detects guest status and validates against alternative attributes, allowing IT to manage external users through modern IAM features.

100% Unified through Entra ID
Entra ID (Azure AD)SAML 2.0Custom AuthenticationOAuth 2.0 / OIDCIdentity Management

Network Solution Provider

JetBrains IDE Services on Kubernetes

Platform Engineer, Architect

Deployed JetBrains IDE Services to a managed Kubernetes environment using Helm charts and GitOps workflows with Flux. Configured multi-cluster architecture enabling 500+ developers to access cloud-based development environments. Demonstrates expertise in bridging traditional enterprise tools with modern cloud-native infrastructure.

500+ Developers enabled
3 clusters Multi-environment setup
KubernetesHelmFlux GitOpsJetBrains GatewayMulti-tenant Architecture

Network Solution Provider

Device Audit & Inventory Management

Solution Architect, Developer

Created a global device inventory system as a custom ServiceNow application. Designed an intuitive survey-based verification process with custom portal widgets, automated reminder system with manager escalation, and region-based rollout capabilities.

Custom Scoped ApplicationsSurvey FrameworkPortal WidgetsAutomated Workflows

Multi-national Telecom Operator

Unified Multi-National B2B API

Solution Architect, Lead Developer

Architected and built a unified API platform with 15+ resources enabling multi-national B2B customers to manage products. Designed with custom scoped applications for modularity, created reusable frameworks for input validation, error handling, and response formatting.

ServiceNow CSMREST API DesignAutomated TestingScoped Applications

Contact details

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Jonas

Jonas Musekura Lundsholm

Architect | Developer